Explains the welfare process through the stories of eight fictional characters; a laid-off worker, an 18-year-old living on the street, a single mother trying to make ends meet, a single mother who left an abusive partner, a Persons with Disabilities recipient, roomates accused of having a "dependent" relationship, and, an older woman appealing a decision to stop her benefits. Helps viewers understand what it is like to apply for and be on welfare. Demonstrates how advocates can help people appeal MHR decisions and what to expect at an appeal tribunal hearing.